Buyers

Buyer rights and Buyer Protection

Last updated October 16, 2026

Every purchase paid through BlackMarkit checkout is covered. Your money is held until your item arrives, so you're never paying a stranger and hoping.

The short version

Pay only through BlackMarkit checkout. Deals made outside the app aren’t covered.
If it doesn’t arrive, isn’t as described, is damaged or isn’t authentic, you can get your money back.
Report a problem from your order before the seller is paid. Reporting puts the payout on hold.
If a seller can’t ship, or two people buy the same item at once, you’re refunded in full automatically.

What it costs

Buyer Protection is 5% of the item price plus $0.70 per order, shown at checkout before you pay. On a $50 item it's $3.20; on a $100 item, $5.70. It's refunded along with your purchase whenever an order is refunded in full. Sellers pay no fees, so the price you see is the seller's real price.

What's covered

Never arrived: no tracking was added, or tracking shows it was never delivered.
Not as described: wrong size or item, undisclosed flaws or damage, or condition clearly worse than listed.
Lost or damaged in shipping. You get a full refund. Behind the scenes, BlackMarkit also covers the seller for packages lost or damaged in transit up to $100 per order for now; we're raising that limit soon.
Not authentic: counterfeit or replica items. Selling fakes gets a seller removed from BlackMarkit.

What isn't covered

Changing your mind, or an item not fitting when the listed size and measurements were accurate. Returns for these are up to the seller.
Items paid for outside BlackMarkit (cash, payment apps, or in another app).
Orders you already confirmed with “I got it, all good,” unless the item turns out to be counterfeit.

How to report a problem

Open Orders → Purchases and find the order.
Tap Report a problem and tell us what happened. Photos help, so keep the packaging and the item as it arrived.
The seller's payout is held immediately. We'll review it, may message you both, and decide on a refund, a return or releasing payment.
Whoever was in the wrong pays a $1.49 refund fee. If we decide for the seller, it's added to your next checkout; if we decide for you, the seller pays it. Packages lost in transit don't have a fee.

When to report: as soon as you notice, and before the seller's payout releases. Payouts release when you confirm delivery, or automatically 10 days after shipping plus the seller's hold window (24 to 72 hours). If your order hasn't arrived as that date gets close, report it.

Your rights, in plain words

The right to an honest listing, real photos of the real item, and accurate condition.
The right to tracking on every order, and to know where your money is at every step.
The right to a human review of your problem report and a clear reason for the decision.
The right to message the seller about your order, and to be treated with respect.
Your rights under the law and with your card issuer always stay in place.

Need help with an order? support@blackmarkit.us.com.

Buyer rights and Buyer Protection

Last updated October 16, 2026

Every purchase paid through BlackMarkit checkout is covered. Your money is held until your item arrives, so you're never paying a stranger and hoping.

The short version

Pay only through BlackMarkit checkout. Deals made outside the app aren’t covered.
If it doesn’t arrive, isn’t as described, is damaged or isn’t authentic, you can get your money back.
Report a problem from your order before the seller is paid. Reporting puts the payout on hold.
If a seller can’t ship, or two people buy the same item at once, you’re refunded in full automatically.

What's covered

Never arrived: no tracking was added, or tracking shows it was never delivered.

Not as described: wrong size or item, undisclosed flaws or damage, or condition clearly worse than listed.

Lost or damaged in shipping. You get a full refund. Behind the scenes, BlackMarkit also covers the seller for packages lost or damaged in transit up to $100 per order for now; we're raising that limit soon.

Not authentic: counterfeit or replica items. Selling fakes gets a seller removed from BlackMarkit.

What isn't covered

Changing your mind, or an item not fitting when the listed size and measurements were accurate. Returns for these are up to the seller.

Items paid for outside BlackMarkit (cash, payment apps, or in another app).

Orders you already confirmed with “I got it, all good,” unless the item turns out to be counterfeit.

How to report a problem

Open Orders → Purchases and find the order.

Tap Report a problem and tell us what happened. Photos help, so keep the packaging and the item as it arrived.

The seller's payout is held immediately. We'll review it, may message you both, and decide on a refund, a return or releasing payment.

Whoever was in the wrong pays a $1.49 refund fee. If we decide for the seller, it's added to your next checkout; if we decide for you, the seller pays it. Packages lost in transit don't have a fee.

Your rights, in plain words

The right to an honest listing, real photos of the real item, and accurate condition.

The right to tracking on every order, and to know where your money is at every step.

The right to a human review of your problem report and a clear reason for the decision.

The right to message the seller about your order, and to be treated with respect.

Your rights under the law and with your card issuer always stay in place.